Company
Regional Cement Producer
Workforce
Multi-site operations and maintenance teams
Time to Deploy
6 weeks for core pilot adoption; 6 months to achieve measurable operational improvement
22% increase in planned maintenance completion rate. 30% reduction in safety documentation errors. 65% faster fault diagnosis on the kiln line. 80% digital adoption rate within 6 months.
The client, a multi-site cement producer, faced a severe bottleneck in maintenance scheduling and execution. The team was highly experienced, but their reliance on paper checklists, memory, and informal communications meant the introduction of any new digital system was immediately met with suspicion and resistance. Past attempts at implementing complex CMMS platforms failed because they focused on executive reporting rather than solving the technician's daily pain. The result: low tool adoption, poor data quality, and continued reactive maintenance on high-impact assets like crushers and rotary kilns.
To overcome this resistance, Dovient didn't start with complex, predictive models. We started with practical assistance that immediately made the technicians' jobs easier and safer. Team resistance was rooted in practical, on-the-floor concerns: overwhelming complexity, knowledge gaps (language barriers), lack of trust in new systems, and safety concerns about digital replacing critical paper-based checks.
If your operational excellence is blocked by 'digital resistance'?
