Company
Global Pharmaceutical Manufacturer
Workforce
80+ production and maintenance staff
Time to Deploy
4 weeks to initial rollout; significant impact within 60 days
Time-to-independence for new hires dropped from 6 months to 3 months. First-time fix rate improved by 22%. Passed FDA audit with zero maintenance documentation findings. Retired technicians' expertise now lives in accessible system.
In pharmaceutical manufacturing, compliance and consistency are non-negotiable. Yet this global pharma firm faced a silent threat — the retirement of senior technicians who held decades of undocumented knowledge critical to both uptime and GMP (Good Manufacturing Practice) adherence. With Dovient Copilot, they built a structured, digital memory for their operations. The result: faster onboarding, fewer errors, and higher first-time fix rates — all while meeting FDA and internal documentation requirements.
The plant operated around the clock, producing high-grade active pharmaceutical ingredients (APIs). Equipment ranged from stainless steel reactors and filtration units to PLC-controlled blending and packaging lines. While the facility had a CMMS in place, most actual knowledge transfer happened informally – from senior technicians to juniors, often through shadowing. The pending retirement of two lead engineers created an urgent risk: knowledge gaps that could result in compliance violations or equipment failures.
Losing experienced technicians doesn't have to mean losing operational stability.
