
Remote site maintenance delays, fragmented vendor coordination, disconnected CRM/project tracking tools, and limited expert availability for troubleshooting.
Estimated annual benefit of ₹9.6 crore, from improved uptime, faster fault resolution, and better vendor accountability.
Each solar farm managed separately; fault resolution took 1–2 days; vendor communication happened over email threads and phone calls.
Dovient unified all maintenance and vendor workflows into one dashboard integrated with CRM and project tracker. Downtime reduced 32%; vendor response times improved 45%.
India's renewable energy sector runs on ambition and uptime. For this leading solar operator with a growing portfolio of distributed solar farms across six states, every megawatt of power lost to equipment failure meant lost revenue and missed sustainability targets. While their assets were technologically advanced, their operations were organizationally fragmented. Each site maintained its own maintenance logs, vendor lists, and issue trackers. Vendors, often responsible for inverter servicing or module cleaning, operated independently — reporting updates via emails, WhatsApp, or spreadsheets. Meanwhile, the client's internal CRM handled project leads and site details, while their project tracker monitored commissioning timelines. But none of these systems communicated with each other. As a result, decision-makers couldn't see — in one view — what was wrong, where, and who was fixing it.
The company operated over 1.2 GW of installed solar capacity across both captive and third-party O&M sites. Its teams handled hundreds of assets — from inverters and transformers to cleaning robots and solar trackers. Despite having good technical talent, they struggled with coordination chaos. Vendor invoices and SLAs were tracked manually. CRM held site data but not maintenance logs. Project trackers monitored new installations but not ongoing health. Maintenance tasks were logged separately on spreadsheets. This fragmentation created inefficiency not just in downtime recovery but also in vendor accountability and cost visibility.
Managing too many vendors, systems, and spreadsheets?